Legal
Terms of Service
Last updated: May 2026
These terms outline what you can expect from us and what we ask of you. We have written them in plain language because understanding should not require a law degree.
Plain language
These terms govern your use of LumenUs. We have tried to write them clearly because legal confusion helps no one. If you use our platform, you are agreeing to what follows. If something does not sit right, talk to us before signing up.
Who can use LumenUs
LumenUs is for adults, 18 years or older, who are navigating loss or supporting someone who is. By creating an account, you confirm you meet this requirement.
What we offer
LumenUs provides structure during an unstructured time: task guidance, document organization, emotional wellness practices, and connections to vetted professionals. We are a compass, not the destination.
What we do not offer
We are not attorneys, doctors, therapists, or financial advisors. Nothing on LumenUs constitutes legal, medical, mental health, or financial advice. We help you find professionals. We are not those professionals. For specific guidance, consult someone licensed in the relevant field.
In a crisis
If you or someone you know is in immediate danger or experiencing a mental health emergency, please contact emergency services or the 988 Suicide and Crisis Lifeline. LumenUs cannot provide crisis intervention. We are built for the long road, not the emergency room.
Your account
You are responsible for keeping your login credentials secure. What happens under your account is your responsibility. If you suspect someone else has accessed your account, contact us immediately.
Respectful use
Use LumenUs as it was intended: to support yourself or others through loss. Do not use it to harm, harass, or deceive. Do not attempt to extract data, reverse engineer features, or disrupt the platform. We reserve the right to remove accounts that violate these expectations.
What you create
Your notes, documents, memories, and reflections belong to you. We do not claim ownership over anything you create or upload. We do need permission to store and display your content back to you, which you grant by using the service. Our platform, its design and code, belongs to us.
Professionals in our network
We may connect you with independent attorneys, therapists, financial advisors, and other professionals. They are not our employees. We screen them carefully, but your relationship with them is separate from your relationship with us. Their work is governed by their own professional obligations.
Availability
We work to keep LumenUs running smoothly, but we cannot guarantee it will always be available or error-free. Technology fails sometimes. We will fix problems as quickly as we can.
Limits of responsibility
LumenUs is provided as-is. We are not liable for decisions you make based on information from the platform, for the actions of professionals we connect you with, or for indirect damages arising from your use of the service. This is standard legal language, but we want you to understand it.
Closing your account
You can leave anytime. When you close your account, we will delete your data within 30 days unless the law requires us to keep certain records. Download what you need before you go.
Disputes
If we have a disagreement, let us try to resolve it directly first. Write to hello@lumenus.life and give us a chance to make things right. If that fails, these terms are governed by Delaware law, and disputes will be resolved in Delaware courts.
Changes
We may update these terms as LumenUs evolves. For significant changes, we will notify you by email with reasonable advance notice. Continuing to use the platform after changes take effect means you accept them.
Questions
If any of this is unclear, ask. Write to hello@lumenus.life and we will explain in plain terms.