Legal
Privacy Policy
Last updated: May 2026
We believe privacy policies should be readable. This one explains what information we collect, why we need it, how we protect it, and what control you have. No legal maze.
The short version
You trust us with deeply personal information during one of the hardest times in your life. We honor that trust. We collect only what we need to help you. We protect it carefully. We never sell it. We never will.
Information you provide
When you sign up, we ask for your name and email. As you use LumenUs, you may choose to share details about your loss, upload documents, write reflections, or record memories. You control what you share. Everything you add helps us tailor support to your specific situation, but sharing is always your choice.
Information we observe
We notice how you move through the platform: which features you use, how often you return, where you spend time. This helps us understand what works and what needs improvement. We do not track you across other websites. We do not build advertising profiles. We are not interested in your browsing habits outside of LumenUs.
Why we need it
Your information serves one purpose: helping you. We use it to remember your progress, suggest relevant resources, connect you with appropriate professionals, and make LumenUs better over time. We do not monetize your data. We do not share it with marketers. The details of your loss are not training data for anyone.
Who can access it
Only a small number of LumenUs team members can access personal data, and only when necessary to provide support or maintain the platform. Our infrastructure partners process data on our behalf under strict agreements. We do not give or sell access to third parties for their own purposes.
How we secure it
Your data is encrypted when it travels to us and when it sits on our servers. We use modern security practices: regular audits, access logging, and careful vetting of any tools we use. We cannot promise perfection, no one can, but we treat security as an ongoing responsibility rather than a checkbox.
How long we keep it
Your data stays as long as you need it. If you close your account, we delete your personal information within 30 days. Some records may be retained longer if required by law. Before you leave, you can export everything you have created.
Your control
You can view, correct, or delete your information at any time. You can download a copy of your data. You can close your account. If you are in California or Europe, you have additional legal rights regarding your data. We will honor them. Write to hello@lumenus.life for any request, and a person will respond.
Age requirement
LumenUs is designed for adults navigating loss. We do not knowingly collect information from anyone under 18. If we learn we have, we will delete it.
Updates to this policy
If we change how we handle your data in significant ways, we will tell you in advance by email. We will not quietly rewrite the rules. Minor wording clarifications may happen without notice but will be reflected in the date above.
Reach us
Privacy questions deserve real answers. Write to hello@lumenus.life. We aim to respond within two business days.