Legal
AI Disclosure
A plain account of what our AI support feature is, and what it is not. Written so that no one using LumenUs could mistake it for a person. This is the public /ai-disclosure page.
On this page
You are talking with AI
The LumenUs support feature is artificial intelligence. It is not a human being. It is not a therapist, a counselor, a doctor, or any other licensed professional. It generates responses by computer.
We tell you this in the product itself, wherever you could reasonably mistake the AI for a person, and we remind you of it again from time to time during a conversation. We would rather repeat ourselves than let anyone believe they are speaking with a human when they are not.
What the AI does not have, and does not do
- It has no lived experience of grief. It has not lost anyone. It does not feel what you feel. When it responds with care, that care is generated, not felt.
- It does not, and will never, pretend to be a real person. The AI does not simulate, impersonate, or speak as the person who died. It does not speak as any real person, living or dead. It will not take on the voice of your loved one. That is a line we do not cross.
- It is a support tool, not a replacement. It does not replace human judgment, professional care, or the people in your life. It cannot make decisions for you, and it should not be the only support you rely on.
What the AI is for
The AI is here to offer gentle, clinically-informed grief support: to sit with you, to reflect back what you share, and to point you toward resources and, where appropriate, human professionals. Our support is clinically-informed. It is not clinical-grade, and it is not treatment. The AI does not diagnose, screen, or treat any condition.
Crisis
The AI is not an emergency or crisis service. If you express that you are in distress, it responds by surfacing crisis resources, including the 988 Suicide and Crisis Lifeline, the Crisis Text Line (text HOME to 741741), and 911. These resources are always free and never gated. Please read our Crisis Support Protocol at lumenus.life/crisis-support for how this works and its honest limits. If you are in danger, contact 988 or 911 rather than relying on the AI.
Contact
For questions about how our AI works, contact hello@lumenus.life. This inbox is not monitored for emergencies. If you are in danger, use 988 or 911.