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Safety

Crisis Support Protocol

What happens when someone using LumenUs expresses that they are in distress, and the honest limits of what our AI support feature can and cannot do. Written plainly, for the people who use LumenUs. This is the public /crisis-support page.

Last updated July 2026
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What this page is

This page explains what LumenUs does when someone using our AI support feature expresses that they are in distress. It also explains, honestly, what LumenUs is not and cannot do. Please read the limits below. They matter.

LumenUs is not an emergency service. It is not a crisis line, a crisis-counseling service, or a substitute for professional help. It is a grief-support tool. Our support is clinically-informed. It is not clinical-grade, and it is not treatment.

Our AI support feature is artificial intelligence. It is not a human being and it is not a licensed professional. It cannot come to you, call for help on your behalf, or take action in the physical world.

Our AI support feature is built to respond when a user expresses distress. When it does, it surfaces crisis resources so that they are in front of you and easy to reach:

  • 988 Suicide and Crisis Lifeline. Call or text 988.
  • Crisis Text Line. Text HOME to 741741.
  • 911 for an immediate emergency.

These resources are always free and are never placed behind a paywall, a login, or a subscription. You do not have to be a paying member to reach them.

This is a supplementary aid. It responds to what you express. It is there to put trusted human help in front of you quickly.

Please understand these limits clearly.

  • This is a response, not a detection service. The AI surfaces resources when a user expresses distress. It does not screen you, monitor you, watch for warning signs, or predict a crisis. It cannot reliably recognize every crisis, and it may not recognize yours. It is not designed or able to catch what is not expressed to it.
  • It cannot keep you safe, and we do not promise that it will. Surfacing a phone number is the specific thing this feature does. It is not a safety guarantee and it is not a substitute for a real person who can help.
  • Do not rely on the AI in an emergency. If you are in danger, or you are thinking about harming yourself or someone else, do not wait for or depend on the AI. Contact 988 or 911 right now, or reach a trusted person who can be with you.

Please contact help directly.

  • Call or text 988 for the Suicide and Crisis Lifeline.
  • Text HOME to 741741 for the Crisis Text Line.
  • Call 911 for an immediate emergency.

These services are free, confidential, and available around the clock. They are staffed by people who can help.

For questions about this protocol, contact hello@lumenus.life. This inbox is not monitored for emergencies. If you are in danger, use 988 or 911.

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